Reference

jktok Privacy Policy for Your Account

The jktok Privacy Policy explains what data we collect when you open an account, sign in on mobile or desktop, and use wallet options such as DANA and…

Account dataCookie choicesWallet recordsAccess requests
jktok jktok Privacy Policy for Your Account
CONTACT OUR TEAM

Ask About Privacy Through Your Account Path

A privacy question should not leave you searching through unrelated pages. We connect your request to the account context that created the data, whether you are checking a phone-verification record, a QRIS receipt or a sign-in event on mobile. Use the support route shown inside your account and include the email or phone detail linked to your profile. We can then confirm what we need before discussing account data.

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Account request

Ask us to explain, correct or provide account data through the support path connected to your jktok profile. Include your registered phone detail so we can match the request without exposing another account's records.

Wallet question

For DANA, OVO, GoPay or QRIS records, share the relevant transaction reference rather than sending a full wallet password or PIN. We use the reference to locate the record and keep sensitive wallet credentials out of the request.

Sign-in concern

If a login or phone-verification event looks unfamiliar, contact us from the account help route and describe the device path used, such as Android mobile or desktop browser. We can check security records and explain the next account step.

HOW DATA IS HANDLED

Browse jktok Privacy Controls With Clarity

Privacy choices work best when each record has a clear purpose. Our Privacy Policy sets out how we handle account details, cookie signals, device data and wallet references while you move from…

Account details

We use your phone or other submitted account details to create the profile, complete phone verification and connect requests to the correct account. Please keep these details current so a privacy response reaches the person who controls the profile.

Cookies and device signals

Cookies and device signals help us keep a sign-in session working, remember selected settings and detect unusual access. On a mobile browser or desktop browser, some cookie controls may affect account features that rely on an active session.

Wallet records

A DANA, OVO, GoPay or QRIS reference can be linked to an account action so we can reconcile status and answer a receipt question. We do not ask you to place wallet passwords, PINs or one-time codes in a support message.

Account security

Phone verification and sign-in checks help us separate an account owner from an unfamiliar device. If you switch from an Android phone to desktop, we may use account signals and request details before making a sensitive profile change.

Retention period

We retain different records for different periods, based on why they were collected and any operational, dispute or legal need. When a record no longer has a valid purpose, we remove it, anonymise it or restrict its use where appropriate.

Change requests

You can ask us to correct account data, explain a processing purpose or discuss deletion where applicable. Send the request through account support with your registered contact detail; we may ask for an account check before replying.

Find Answers About jktok Privacy Policy

These Privacy Policy answers cover the questions we expect before you open an account or send a data request. Each response relates to the account, device and wallet records handled through jktok, including activity from Indonesian connections where local law permits.

The jktok Privacy Policy covers data collected when you create an account, complete phone verification, sign in, use the lobby or contact support. It explains account details, cookies, device signals, DANA and QRIS references, retention, security checks and ways to request changes.

We use phone verification to help confirm that an account request belongs to the person controlling the registered contact detail. It also supports sign-in security and helps us identify the correct profile when you ask about a wallet record or data correction.

Yes. The Privacy Policy covers transaction references and status data connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use those references to reconcile account actions and answer receipt questions, not to request your wallet PIN or password.

Use the support route inside your jktok account and state that you want an account-data request. Add your registered phone or email detail and the records you are asking about. We may complete an account check before sharing data linked to your profile.

You can ask us to correct inaccurate account data or discuss deletion where applicable. We assess the request against the purpose of the record and any operational, dispute or legal need. Send it through account support so we can verify the profile safely.

Cookies can keep your sign-in session active, remember selected settings and support device-security checks when you move through the mobile browser. If you block or clear them, some account functions may require another sign-in or may not retain your selected settings.

Yes. Access and eligibility depend on local law, and our processing may be limited where local law requires it. If you have a question about your location, contact account support with your country or region so we can address the request using the applicable rules.